What’s the Plan for You That Lurks in the Minds of Others?

When CPAs leave a public accounting firm, whether it’s for an opportunity at another firm, a client, bank, investment house or another company, sometimes they have been heard to be chuckling. Often, that humor is masked in a cloud of frustration or disappointment when public accounting firm management wonders why they would leave the firm. Some managing partners think it’s akin to leaving Oz or Willy Wonka’s pad. Well, beauty is in the eye of the beholder, Mr. Wonka. More than one firm-exiting CPA has told me over the years, “They didn’t try to keep me until I said I was leaving.” Is this primarily a case of taking someone for granted or simply failing to communicate? Probably some of both in most cases—and is certainly not exclusive to accounting firms.

Taking people for granted is easy, especially when we’re all busy. What got me thinking about this is that tomorrow is my wife’s birthday. Maybe it’s time for all of us to shore up our communications efforts with everyone around us. It can’t hurt. Of course, that’s a perfect time to invoke some humor as well. Here’s what Dwight D. Eisenhower had to say on the matter:

“A sense of humor is part of the art of leadership of getting along with people, of getting things done.”

Hopefully my wife will see the humor in her birthday present being a new bird feeder for the backyard…

Eisenhower

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Don’t Worry About the Government

Over the past three years, the Small Business Administration has backed 420 loans to 322 small breweries. This statistic is in line with the SBA’s move to fund more start-ups in the “creative economy,” it seems. In this midst of Internal Revenue Service turmoil, it’s great to see something positive from another governmental department. What are your thoughts on the role of government when it comes to business growth?

On the subject of the weather-beaten IRS, Steve Forbes has declared that the agency should put an immediate freeze on the hiring of agents. Naturally, Forbes is an outspoken opponent of ObamaCare and the IRS expansion that goes along with the deal. What are your thoughts on Forbes’ stance?

Ponder these thoughts this evening over a cold SBA-backed beer.

Worry 8

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Sometimes There’s Nothing Wrong with “Status Quo”

Lesley Stahl of the iconic news program “60 Minutes” was recently quoted as saying, “I’m so old-fashioned that I still have a BlackBerry. I like that I can type with my thumbs and not make mistakes. My theory with technology is that if I just stand still for long enough, the trends will all come back to me.” I could not agree more! Being a BlackBerry user who refuses to succumb to the hip movement of the iPhone or Android swarm, I proudly stick with my trusty deep maroon BlackBerry. I’ve always liked Lesley Stahl.

Perhaps many of us have also seen accounting firms occasionally grab on to new technology “just because they can.” There’s not always a solid enough business reason for the expense, training and disruption. Most of the time, yes…but not always. Sometimes
it’s merely a decision that results in a diminished bottom line. Like any other decision, there needs to be a solid business reason behind it, rather than letting emotion guide you toward the “latest and greatest.”

No, I don’t want an iPhone for Christmas.

Old Technology

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Future Success of Your Firm?: Interview with Jennifer Warawa

Meet one of today’s leaders in the accounting software world, Jennifer Warawa. As the Vice President, Partner Programs and Channel Sales at Sage North America, Jennifer has a wealth of experience working with accounting professionals. Enjoy this insightful, educational and entertaining Q&A…

Q: The world of accounting marketing has obviously changed dramatically in recent years. What has surprised you in terms of what public accounting firms have done (or not done)–both positively and negatively?
A: Every year we do a membership study for the Sage Accountants Network and when we ask accountants what keeps them up at night, the #1 response for many years now is how they can get new clients. What I find very interesting is that although this continues to be a top challenge, we still haven’t seen the profession really change their approach to how they get new clients. In fact, I spend a great deal of time visiting accountants all over North America and quite often when I ask about their marketing strategy, I find they often don’t have one at all. In our recent research of U.S. accounting firms, 65% say they actually don’t even have a website. In order to grow their firms and attract new clients, there will need to be a shift in the profession’s approach to marketing which needs to include embracing new marketing methodologies such as digital marketing and social media. On a positive note, we are starting to see more and more of the “next gen” mindset emerging in public accounting. I believe next gen is unrelated to age but is more in how someone embraces change and new ideas. We’re seeing professionals of all different ages step up with a great deal of passion, ready to transform their firms, and we love working with those individuals as they create their new future.

Q: If you had to jump on a time machine and go forward 20 years, what would you tell CPAs?
A: Innovation isn’t about technology alone. Change is happening at an unprecedented rate and we don’t see any signs of it slowing down in the near future. Few people have taken time to really think about what “being innovative” means to their firm or business. Many view innovation as technology alone but I challenge that thinking because I believe innovation in how you run your business or firm is equally as important. From the services you offer, to your customer and employee strategies, to how you brand yourself; this all should be thought of as innovation. If a firm sees picking up the latest and greatest technology as their key to being innovative, they are missing a large component in their future success.

Q: How has your role at Sage evolved over the last couple of years?
A: When I started with Sage almost five and a half years ago, I was solely focused on the Canadian market and about three years ago added the U.S. accountant business to my responsibilities which has made for a very exciting time in my career. I love the North American outlook and there are so many learnings each market can take away from the other.

Overall, I think my role has evolved and changed as Sage itself has evolved and changed. Over the last few years Sage has become increasingly focused on its core solutions, has made some tough but necessary decisions, and has restructured its product names and focus to a unified Sage brand. All of these changes require everyone at Sage to reinvent ourselves in many ways and it keeps us learning, growing, and challenging the status quo. I love it!

Q: What have been some of the key things you’ve learned throughout your career? What might you do differently if you had it do to all over again?
A: Wow – that’s a big question!

First, I would say that sometimes your biggest roadblock is your own opinion. You think you know something but quite often, it’s really just your perspective, and the ability to be able to set your opinion aside and be open to new ideas and alternate solutions is critical to success.

Second, the outcome is always proportionate to the effort you put in and nothing good just falls in your lap. There is no replacement for hard work, commitment, and dedication.

Third, it’s all about the people. It goes back to that saying that no one will remember what you said, but they will remember how you made them feel. Treating people with respect and maintaining your integrity are so important through all circumstances and situations.

As far as what I’d do differently, I can honestly say nothing immediately comes to mind. I grew up with entrepreneurial parents who owned their own businesses and learned many lessons about business before I even learned how to drive. I then spent a wonderful (and adventurous) 12 years starting, growing, and then selling a small business. Entrepreneurship taught me an incredible amount – lessons I still use every day. Now I am working for a global company with endless opportunities. I have been very fortunate!

Q: You travel a lot. How about sharing an interesting travel story?
A: There is certainly no shortage of interesting travel stories – I think I have one from almost every week I’ve spent on the road! One of the most memorable was when I was traveling to Vancouver from Atlanta with a connection in Seattle. Our flight out of Atlanta was delayed and as a result, I missed my connection which happened to be the last flight of the day. The airline put us up in a hotel in Seattle and after a very long day of travel, I arrived at the hotel just after 1:00 am. There was a lady on my flight that was on the same shuttle bus as I was and when we arrived at the hotel she was informed she had mistakenly gone to the wrong hotel and was told to go back to the airport and catch a different shuttle bus to the correct hotel. She almost started crying realizing she would get minimal sleep as it was literally the middle of the night and her new flight was before 7:00 am. I felt her pain and after confirming my room had two beds, I offered her my second bed which she gratefully accepted. The funny part is as we were lying there dozing off to sleep, she quietly asks “Um… what is your name?” I was happy to wake up after my brief 3.5 hour “nap” and see that my purse had not disappeared!

Q: Outside of your work duties, what else do you like to do? How do you spend your down time?
A: I am married and with all the travel I do, when I finally get some down time it’s great to just hang out with my husband and our “fur babies” and stay relatively close to home. I love reading, writing (I have various blogs I contribute to), and just getting outside. I have been told I am “solar powered” and it’s true – I love being outside on sunny days!

Q: What’s in the future for Jennifer Warawa?
A: The future is truly an endless list of opportunities. Five years ago if you would have told me I’d move from my small, hometown of Kelowna, BC, Canada to Atlanta, GA I would have laughed and wondered how on earth that would happen, but here I am. It proved to me that if you’re open, there are all kinds of opportunities out there and the future is limitless (and excitingly unknown!).

Jennifer Warawa

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Adding Onion to the Accounting Burger: The Tom Selling Interview

Ever read The Accounting Onion? It’s a great addition to our profession’s giant accounting sandwich. Find out more about its creator, Tom Selling PhD, CPA, in this delightful, informative interview. You’ll never think about an onion the same way.

Q: What would you most like the accounting profession to know about what’s going on in Washington D.C.?
Ever since the FASB and IASB have embarked on convergence, it seems that the SEC has disengaged itself from accounting standard setting. The result, I believe, is that standard-setting projects take forever; because there is no longer a credible threat that the SEC could preempt a stalled or misdirected process by issuing its own guidance. For example, it seems to me that bankers, and not the SEC, are effectively the clients for the proposed loan impairment standards. The bottom line is that I don’t think the SEC is doing its part to ensure that low-quality accounting standards will not play a role in any future financial crisis.

Q: How did The Accounting Onion come about?
I took early retirement from university teaching about seven years ago.  I have to say that the 25-year cumulative effect of petty politics from life as a faculty member was becoming unbearable; so I reluctantly left classroom teaching to focus on my consulting practice and a software company (www.grovesite.com) I had started with two other partners. I knew that a web presence would be essential for visibility and networking, and I had also discovered that search engines particularly favored blogs, ostensibly because of the relatively more current content that blogging generated — as opposed to static websites.   But, those practicalities aside, I think that blogging was also providing me with a source of stimulation that I missed by no longer being in academia on a day-to-day basis.

Q: I love how you describe The Accounting Onion with the line: “Peeling away financial reporting issues one layer at a time.” What motivates you to keep that garden growing?
I don’t know if “motivation” any longer describes what drives me to blog. It feels more an addiction! Seriously, I do miss the classroom, and I’m fortunate that blogging to inform my readers, and perchance to provoke decision-makers, has been a very fulfilling experience for me. You’re supposed to blog about what you know, and I was worried at first that I would run out of pet peeves to write about in fairly short order. But, even though my perspectives and philosophy on financial reporting have stayed relatively fixed, events like the financial crisis, international convergence and other regulatory developments continue to add to the complexity and uncertainty of the financial reporting environment. For me, as a blogger, it’s been like a gift that keeps on giving.

Q: The world of accounting has obviously changed dramatically during your lengthy career. What has surprised you in terms of what public accounting firms have done (or not done)–both positively and negatively?
The professional ethics rules emphasize that the “P” in CPA is paramount. Our government-granted franchise as gatekeepers to the public capital markets must be predicated on the principle that conscience, rather than the financial bottom line, will drive our actions as professionals— both individually and as firms. This, I believe, is the real “expectations gap.” Everybody knows to a certain extent that, even in ideal circumstances, audits and other assurance services are not panaceas. But, perhaps starting with the Enron debacle, the public is starting to realize that there is little to differentiate the motives and actions of the AICPA from other powerful and widely resented political lobbies. I have been a member of the AICPA for about 35 years, and this more than anything disappoints me.

On the bright side, though, I never cease to be amazed at the quality of reference resources that the international firms put out on the web for free. The Accounting Standards Codification by the FASB has largely been a very positive development; however sometimes it can make both new and old standards more difficult to read, in part because the topical organization of the Codification means that the main message of a standard is dispersed and no longer self-contained in one relatively readable document. Perhaps, the firms realize this shortcoming, and that’s one reason why they do such an excellent job of providing summaries, detailed explanations and examples. It seems like the firms compete with each other to have the highest quality free materials, and I am extremely grateful for that.

Q: What have been some of the key things you’ve learned throughout your career? What might you do differently if you could go back in time?
That’s a difficult question for me to answer, because I’ve always enjoyed my work and have had a great life, in no small part due to my wonderful family. I really do consider myself extremely fortunate to be able to enjoy learning and working.  I suppose there are times when I could have been more diligent or humble enough to admit my ignorance and seek one-on-one support. I have come to realize that conventional education formats were not always the most suitable learning environment for me. I think that’s why I have a lot of empathy for students who don’t get the message the first time around, and it’s also why the emergence of new learning technologies excite me, and make me want to try them in a classroom setting.

Q: What’s in the future for Tom Selling?
I wasn’t kidding when I said that blogging had become an addiction! I’m not getting any younger though, and I would really like to transition from consulting to serving on audit committees of boards of public companies. I recently accepted a part-time position at SMU where I’ll be teaching accounting theory and M&A to both their graduate and undergraduate students. The prospect of going back into the classroom makes me as excited about my future as the day I realized that I had changed my last diaper.

Tom Selling

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Shake, Rattle and Roll: The Latest from iShade

Sure, there have been quite a few of those “Harlem Shake“ viral videos going around, but before the shake settles down completely, we thought we would give it a spin. So many characters in green…bringing back memories of a St. Patrick’s Day parade that steered off course. Or does it? You be the judge.

Along the way, see and hear what’s in the works at iShade. You’ve probably been reading our comprehensive and dynamic news section on the site and have also been taking part in our free Ask The Expert sessions. If you haven’t done these things, then make it a priority. We won’t make you wear green or dance, we promise.

Click on the iShade logo below to view the short “Harlem Shake” press conference!

i-green circle only

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World On A String: Interview With Rebecca Ryan

Meet one of today’s brilliant minds in the accounting profession, Rebecca Ryan. As the Founder of NEXT Generation Consulting, Inc., in Madison, Wisconsin, Rebecca walks the walk and talks the talk. I particularly love her statement “I’d love to see a list of ‘Best Firms’ that’s based on firms that really make a difference in the world.” You’ll really enjoy this Q&A.

Q: What are some of the key issues facing public accounting firms right now that managing partners need to keep on their front burners?
A: The diversity of the workforce. Currently, half of all CPA grads are women, and 13% of high potentials are nonwhites. That means that ten years from now, half of all our high potentials should be women and one in every six new partners should be nonwhite.

In addition, firms have to start innovating. They’re getting caught in a commodity/price war trap because they don’t know how to differentiate themselves. And the only way you do that in this environment is through service or a client experience.

Q: How challenging is it to run your business? How do you juggle it all?
A: So that’s two questions. Let me break those apart.

#1: Challenge?

It depends how you define “challenging?” The hardest thing I’ve ever done was steer my business through the recession. It was extremely stressful and I felt like a giant loser.

But that was nothing compared to what others face every day. For example, last week one of my clients lost his spouse unexpectedly from a massive heart attack at age 60. THAT is a challenge.

Compared to the really hard stuff we face in life, running a business is easy-cheesy.

#2: Juggling?

I can’t juggle. I’m absolutely horrendous at doing multiple things at once. Anyone who’s ever been in a car with me knows this. I cannot drive responsibly and talk to someone in the car. I run red lights, speed…it’s not good.

Because I can’t juggle, I need other strategies. Here are mine:

From “Master Your Workday Now,” I identify a few things that I want to get done each week. And then each day, I identify no more than six things I am totally committed to getting done that day. I have been blessed with the ability to really focus, so that works for me.

Oh! And recently I signed up for “IDoneThis” based on a tip from Dan Pink. You get an email at 6 each night and reply with all the things you accomplished that day. They track it…and it’s very satisfying to see what I can get done in a month or so.

Q: What’s going on with your writing and speaking engagements these days?
A: Bless you for asking! My new book, ReGeneration, is out in June. And we’re running this cool campaign: people who pre-order before April 30 will get their name in the book. 
http://tinyurl.com/rrb00k

Speaking is going great. I’m increasingly being used to fill the “futurist” slot at conferences. It’s not very often that meetings have a female futurist and economist…who wears tennis shoes. It’s going well.

Q: What have been some of the key things you’ve learned throughout your career? What might you do differently if you could go back in time?
A. Okay, that’s two questions again. And as you know, I can only do one thing at a time…

#1: Key Things

  • It’s as easy to sell a $5,000 project as a $50,000 project.
  • Nice people really DO get ahead in business. For example, we sold $10,000 of books in 13 days on Kickstarter. That happened because I have spent 15 years trying to be kind to every person I’ve met…and they want to return the favor.
  • You have to have a vision and values beyond the bottom line if you really want your life to count for something. That’s one of the things that always bothers me a little about CPA firms: they measure themselves on revenue and don’t make the connection to people’s hearts and values. I’d love to see a list of “Best Firms” that’s based on firms that really make a difference in the world.

#2: Do differently

  • I would’ve been a better friend to my real friends. Often, I sacrificed friend stuff (like class reunions or weddings) for work. I regret that now.
  • I would’ve fired people earlier, when I knew they weren’t a fit. It would give me fits to fire people, but it was faster and more painless than trying to make someone fit in.

Q: What’s in the future for Rebecca Ryan?
In the very immediate term, an airplane ride home.

In the longer term, we are helping a developer with a “next generation community” in the Dallas area. And I hope, someday, I will give a TED talk.

Oh! And beer. I love to sample beer.

Q: If you had to suddenly choose a completely different line of work, what might that be?

  • Shoeshine girl. There’s nothing more satisfying than shining shoes.
  • College professor. All that tweed and those cigars!

Ryan_R

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The Best Accounting Joke In The History of The World? Well, Maybe Not…

We’re almost to April 15. In that spirit, enjoy this fine accounting joke! Pass the link around to your co-workers, clients and referral sources.

A local bar was so sure that its bartender was the strongest man around that they offered a standing $1,000 bet. The bartender would squeeze a lemon until all the juice ran into a glass, and then give the lemon to a patron.

Anyone who could squeeze another drop of juice out would win the money. Many people tried, but no one could do it.

One day a scrawny little man came in, wearing thick glasses and a polyester suit. He said in a squeaky voice, “I’d like to try the bet.” After the laughter died down, the bartender grabbed a lemon and squeezed it. Then he handed the wrinkled remains of the rind to the little man who clenched it in his small fist.

Soon the crowd’s laughter turned to total silence as six drops of juice fell into the glass. As the crowd cheered, the bartender paid the $1,000 and asked the little man, “What do you do for a living?”  The little man replied with a winning smile, “I work for The IRS.”

Lemon Drink

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On This Sunny Afternoon, The Tax Man’s Wanting to Tax the Dough

Is the double-edged sword striking down on that lunchtime chicken salad sandwich? I’ve often wondered when Silicon Valley’s culture of providing meals to employees at all hours–and I’m speaking of Google, Facebook and other companies in this free food mix–would be more of a hot Tax vs. Don’t Tax topic. Well, my friends, that day is officially here.

While this debate has certainly come up in the past, the lunch wagon has it on the front burner again, most likely because the IRS is on a mission to scrape up dimes in the gutter with a putty knife.

Looking at both sides of the controversy, on the pro-tax view of those company-provided lasagnas, smoothies and various cookies, crème puffs and gelatins, I venture to say that the average employee at these companies is enjoying at least a couple of thousand dollars a year in free eats and drinks. That’s clearly compensation and should be taxed.

Now, for the anti-tax view, it can all be taken in the same “de minimis” vein as the free donut and coffee of yesteryear. Why? Today’s work culture has changed. These companies that go to great lengths and costs to establish a high level of perks feel that they must do so in order to remain competitive with recruitment and retention in their respective industries. Few would argue that fact, I think. With that being the case, it doesn’t seem right to tax the free salad bar and barbecue hut, does it? If a Yahoo employee has to declare these edible fringe benefits as compensation, does that really seem fair?

What do you think about this issue? This matter isn’t in the same realm as a public accounting firm bringing in evening meals during busy season…this is a whole other kettle of fish. Drop it like a hot potato, IRS.

Cucumbers

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The Foggy Crystal Ball of Early April

Every once in a blue moon a public accounting firm’s post-April 15 celebration party gets a little out of hand or it results in someone making a very bad error in judgment. Fortunately, that scenario doesn’t happen very often. When I worked at an accounting firm I think the most out-of-character thing that ever happened was someone having an extra beer or two (or far too much sausage and sauerkraut the one year we had the festivities at a German restaurant). What will the crystal ball see this year for the evening of April 15?

One of the latest trends in food marketing is to slap the word “protein” on the packaging, which apparently is driving such products to sell faster than vitamin-stoked hotcakes. I wonder what the crystal ball sees next in the food world? For instance, did anyone see this Greek yogurt wave coming? Fantastic yogurt, but it’s out of control, brother.

Of course, what we really care about is the next big trend in the accounting profession. What does the crystal ball see for the rest of this year and next year? So many people were banking on this being a huge M&A year in public accounting. Will that be how it plays out?

What do you think is behind the fog in that mystical future-telling window to the accounting world?

??????????

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